Terms & Conditions


This agreement shall be governed in accordance with the laws of the Commonwealth of Kentucky. This is the entire agreement between Buyer and Seller unless modifications are noted in writing on business documents, quotations, invoices and/or other transaction documents and signed by a duly authorized representative of Heartland Medical Sales and Services LLC. (the company). Any transaction between the Company and buyer shall be governed by this document. All cancellations or redirections require 30 days notice and may be subject to additional charges to the buyer. Heartland Medical Sales and Services LLC shall not be liable for any defects, non-performance, performance not withstanding manufacturer specifications that result from normal wear or the buyer’s failure to use and or maintain the equipment according to manufacturer’s guidelines, recommendations or service requirements. Buyers must comply with all applicable FDA rules regarding the sale or use of medical equipment.

All deliveries shall be F.O.B. Louisville, KY 40299 unless stated otherwise on business documents and signed by a duly authorized representative of the Company.

Prices are subject to change without notice. Pre-owned, demo and remarketed equipment are subject to prior sale and availability.

Payment by the buyer is C.O.D., wire transfer or pre-payment by check unless an approved credit application is on file and the buyer is in good credit standing with the company. All credit card purchases are subject to a 3% processing fee. In this case, 50% down payment is due upon order and balance due net 20 days from ship date on the Company invoice. Any amount past due shall be subject to a 1.5% per month late fee and result in the buyer being removed from good credit standing with the company. All prices are in US Dollars and the buyer is liable for all collection fees.

All items are sold with a 1-year warranty unless otherwise stated in the transaction document. Exceptions to this are user replaceable accessories, cables, rubber goods, batteries, sensors, cuffs, probes which carry a 30-day warranty unless stated otherwise on the transaction documents. During the stated warranty period, the company at their discretion will repair or replace any part of the equipment that is found to be defective in material or workmanship.

Any returns must be authorized by Heartland Medical Sales and Services, LLC.  Each return must be assigned an RMA number by the company.  Any items arriving at the company’s dock without such information on the outside of the package will be refused.  Cancelled orders and returns are at the company’s discretion and will be subject to at least a 25% restocking fee, based on the original purchase price.  The restocking fee can be substantially higher for special order items and items that are not considered part of the normal stocking inventory of the company.  This policy does not apply to warranty failures.  Freight and other shipping charged related to returned goods shall be pre-paid and the responsibility of the buyer.& The company pays the freight to ship warranty repaired or replaced items back to the customer.

The Company in no event will be held liable for any direct, indirect, special, incidental or consequential damages including negligence whatsoever, especially in regards to tort, strict liability or contract. It is agreed by and between these parties that all disputes and matters arising under, a part of, in correction with or incident to this contract shall be litigated, if at all, in and before a court in the Commonwealth of Kentucky.

Title to and right of possession of the product(s) sold shall remain with the Company until payment has been made in full and all debts and encumbrances are settled by the buyer. The company shall have the right, without liability, to repossess such product with or without notice, and to avail itself of any remedy provided by law.

Buyer agrees to pay all fees related to the enforcement of this document and the preservation of Heartland Medical (the Company). Should any clause of this agreement be found voidable, that term will be severed and the remaining terms and conditions will be in force.

Privacy Policy

Heartland Medical Sales and Services LLC values your privacy and is committed to protecting the personal information that you provide to us. In most instances, you may peruse our site without the need to provide any personal data. However, in order to provide you with pertinent information that you may request, we will need your personal information and this notice explains how the information is collected, used and protected.

Heartland Medical Sales and Services LLC owns and manages this site. Access to your information is restricted. We only have access to data that you provide us voluntarily via email, fax, phone or direct contact. Heartland Medical Sales and Services LLC will not sell or rent your information to any other companies. We will provide your data in-house on a need to know basis in order to facilitate your request. We may contact you in the future to notify you of manufacturer bulletins, specials, or new product launches that we feel you may be interested. You may opt out of any future contacts from our company at any time by emailing, calling or providing postal notification of your wishes.

This Privacy Policy may be amended over time but any changes will be posted on the website. Any questions should be directed to [email protected]